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We are focusing all of our efforts on resolving all queries in our email backlog which means we are unable to take calls or live chats at the moment. Please rest assured that if you submit a request we will get back to you as soon as possible.
Send us a request anytime here: Submit a Request
You can email us anytime via firstname.lastname@example.org
At T.M.Lewin we will guarantee a refund if you are not completely satisfied with your purchase or you have changed your mind within 90 days of receipt. The items must be unused and still in its original packaging with tags attached and must not be altered.
Refunds will be credited back to your original method of payment. Any orders paid by split payment (part gift card, part other payment) will be refunded on to a gift card first and any remaining amount will be paid back to the other payment method originally used.
If you return your purchase via post after the 90 days (with the exception of faulty or damaged goods) we reserve the right to not offer you a refund and your items will be returned to you.
To return an item please visit our returns page.
We do not offer refunds or exchanges, unless faulty on the following items:
- Delivery Charges (when only a part order is returned)
- Any altered items
Gift Cards are non-returnable and refundable.
- If you have your original receipt or delivery note we are happy to refund you back on to the original method of payment as long as it is within the 90 days return policy
- All returns must be unused and in its original packaging with all tags attached unless faulty
- We are unable to return or exchange any altered item
- Any items returned after 90 days of receipt (with the exception of faulty items or damaged goods) will be returned to you
- For online orders we will refund the standard delivery charge provided that you return the FULL order. If you are only returning part of the order then we will only refund the cost of those items
- This does not affect your statutory rights
If you would like an exchange, we recommend you place a new order online and use the returns process through one of our stores or by post.
We will happily return or exchange any shoes bought at T.M.Lewin, however they must be returned to us in its original saleable condition. We therefore ask that you try these on a carpeted surface in order to avoid any marks on the sole. Any shoes returned marked on the soles or scuffed or not in its original box with its dust bag will not be accepted for an exchange or refund.
In order to meet the delivery timescales we promise on our website, we ship orders very quickly. Therefore, we do not offer the option to amend an order once it has been placed. You can of course request for the order to be cancelled; however, this must be done no longer than 2 hours after the order is placed. We cannot 100% guarantee cancellations for orders but will do our best to have it stopped before the order is dispatched.
You may be liable to pay import duty or tax on goods entering your country. Any additional charges must be paid by the customer. This excludes EU customers where we pay delivery duties on the customer's behalf.
We have NO control over these charges and are unable to predict if they are to go up or down in value.
Please note: It's a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the UK.
Some orders may be subject to passing our security checks which could delay despatch. Customers may be contacted by the Customer Orders department using the email address email@example.com If you still have any questions regarding our delivery service, please do email us at firstname.lastname@example.org
View all our delivery costs and timescales on our delivery page.
All orders delivered to UK addresses include VAT at the prevailing UK rate of 20%. Our VAT number is 350 9488 76.
Alterations/gift vouchers/gift boxes are charged at the UK VAT inclusive price.
We are happy to accept all major Credit and Debit Cards for purchases made online - Visa, Mastercard and American Express. We do not accept Solo or Electron.
You are also able to Post and Email in your orders:
Post - TM Lewin, One York Road, Uxbridge, UN8 1RN
Email - email@example.com
From time to time you may also be requested to pay for your orders by Bank Transfer - our bank details will be provided by our customer service team.
Once you have added the items you want to your basket, click on the ‘bag’ icon, you will see a box called ‘Enter Promotion Code’. This is where you enter your code and click on ‘apply’.
Check the date of expiry on the voucher and whether it can be used in conjunction with any other offers. If you are trying to use this along with another promotion, it will not work. If the promo code is valid and you are not using it in conjunction with another offer, please contact our Customer Service Team via live chat, email or phone.
Our gift cards and e-gift cards can be bought and redeemed online and in-store. The card will expire 12 months from the date of issue, any balance will be forfeited. We are not liable for lost, damaged or stolen cards.
Gift card orders need to be placed by 16th December 2019 to guarantee delivery by 24th December, after this you will have the option to purchase a T.M.Lewin e-voucher.
For more information, please email using the customer service form or phone us on 0845 389 1898 and one of the team will be very happy to help
Yes, we offer a gift box option for just ￡3.00 per box.
There is one size of gift box to fit one shirt with a tie and cufflinks, 2 shirts or 1 item of knitwear (therefore the 'Gift Box' option will only appear on any combinations of these products). Every box comes with T.M.Lewin branded tissue paper and purple ribbon. We are very sorry but we do not offer a gift wrapping service
Please note: To add a gift box, you must tick the 'Gift Box' option within your shopping basket and hit the 'Update Totals' button to include your gift box with your purchase before proceeding to checkout. We do NOT provide a gift wrapping service and that if you are sending a gift direct to the recipient, the invoice will be included and will show the price(s)